Shipping and Return Policy

DIGITAL DOWNLOADS- No physical items will be mailed to you. After purchase you will receive a download link as well as an email receipt with a link to download your purchase. You will receive a PDF file for printing on regular 8.5”x11” paper. I recommend printing on heavy card stock and laminating for durability.
PHYSICAL PRODUCTS- Once your order is submitted, Soonlee Company Ltd. is unable to accommodate any changes to your order or preorder, including order cancelation requests, changes to ordered items, applying discounts and address revisions.

Please double check your address prior to checkout. Shipping to an outdated or incorrect address will result in a returned order which will need to go through shipping a second time to reach you. This results in a second shipping charge to you – let’s avoid that!

Shipping addresses must have a first/last name.

If the package is returned due to an address error and the order is refunded, the shipping will not be refunded.

Once an item is shipped out it is out of my hands/control and I cannot guarantee arrival by any specific dates.

International shipments may incur customs/import charges upon delivery – these are the responsibility of the customer at final delivery.

Marked as “delivered” with USPS. This occasionally happens with carriers that an item is marked as “delivered” before it actually arrives. We do need to wait 10 business days after delivery before replacing or refunding, as delivery does typically resolve. Some helpful steps while you wait, contact your local post office and they can get in touch with your carrier. Ask neighboring homes, in the event it was misdelivered.

If your order is shipped back as undeliverable/return to sender, I will refund your order (minus the initial shipping attempt)

Please review sizing and garment description as items are non-refundable.
Please expect some garment industry sizing variance.

If an item arrives damaged or defected, please send an email with photos within 10 days to soonlee.life@gmail.com, and we will be happy to resolve the issue.